Thank you for visiting our FAQ page. We have made a list of frequently asked questions to help answer any you may have about our products, services, or policies. If you can’t find what you’re looking for, please contact us for help.


Building a quality website is complicated. We’ve gone to great lengths to ensure that finding the right website service package for you is not. To receive an estimate, simply click on this link > Get A Quote

At cKreative Web Design, our focus is not on churning out as many sites as possible – and that’s where a lot of designers get it wrong. Our goal is to get your new website up and running as quickly as possible without sacrificing quality. That said, build time should typically be around 4-6 weeks. A more accurate timeline will be discussed on an individual basis.

Click HERE to submit an Update Request! Or send an email to us at


You will receive an invoice via Stripe, which will include a link to make payment(s).

Our service plans offer the option to pay yearly, quarterly, or monthly, providing total flexibility to fit any budget.


  1. It’s normal to face website loading issues occasionally. Don’t worry, take a deep breath, and try these quick solutions:
    1. Open the website in “Incognito Mode”.
    2. If you are on a WiFi network, disconnect from it and use mobile data to reload the page.
    3. Clear your browser’s cache and cookies.
    4. If the website still doesn’t load, create a support ticket.

The process for checking your email inbox will vary depending on your email provider. We typically recommend Google. If your domain email is hosted by Gmail, you can access it by visiting

If you are unsure where your email is hosted or have questions about accessing your email, please contact support.

Support Access

Some support features require you to be logged in. If you believe you should have access but are having issues, please contact us.

Chat Availability

Monday – Friday
9:00am – 5:00pm EST

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