FAQ

Frequently Asked Questions

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If you have questions, this is a great place to start. We’ve compiled a list of things that are commonly encountered by website owners. Not finding the answer? Send us a message with your question(s). If you’re having an issue with your site that isn’t addressed here or is time-sensitive (i.e. website is down, broken links, etc), you can create a ticket and we will look into it immediately.

General

Building a quality website is complicated. We’ve gone to great lengths to ensure that finding the right website service package for you is not. To receive an estimate, simply click on this link > Get A Quote

At cKreative Web Design, our focus is not on churning out as many sites as possible – and that’s where a lot of designers get it wrong. Our goal is to get your new website up and running as quickly as possible without sacrificing quality. That said, build time should typically be around 2-6 weeks. A more accurate timeline will be discussed on an individual basis.

Click HERE to submit an Update Request! Or send an email to us at support@ckreativewebdesign.com.

Billing

Typically, you will receive an invoice via email with a link to make payment. You can also make a payment directly through our website by clicking this link > Make A Payment.

Yes, our goal is to offer total flexibility so that having a great website fits in any budget. The option to pay yearly or monthly is available for all of our website packages.

Technical

Unfortunately, it happens from time to time. Take a deep breath, and try a few quick things:

  1. Try opening the website in “Incognito Mode”.
  2. If on a WiFi network, try disconnecting from it and using mobile data to reload the page. 
  3. Clear your browser cache and cookies.
  4. If you still can’t reach your website, create a ticket

Your domain email is hosted by Gmail, so you can access it by visiting mail.google.com

Contact us at support@ckreativewebdesign.com and we’ll help you retrieve it.

Request an Update

If there is a problem with the functionality of your website that is time-sensitive please create a support ticket to receive expedited support.

Submit a Ticket

If there is a problem with the functionality of your website that is time-sensitive please create a support ticket to receive expedited support.